TERMS OF USE
Last updated: May 2025

Welcome to House of Balance (the “Website” or “Site”), which is owned and operated by House of Balance (Pty) Ltd (“House of Balance,” “we,” “our,” or “us”). These Terms of Use, along with our Privacy Policy, apply to all users (“users,” “you”) who access or use this Website.

By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, do not use the Website or purchase products from it.

Eligibility

You must be at least 15 years old to use this Site. If you are between 15 and 18 years of age, you must have permission from a parent or guardian to access and make purchases on this Site.

Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Updated terms will be posted with a revised date at the top. Continued use of the Site constitutes your acceptance of any changes.

Account and Security

If you create an account, you must provide accurate personal information and keep your password secure. You are responsible for all activities under your account. Notify us immediately at info@houseofbalance.store if you suspect unauthorized use.

We may disable or suspend your account at our discretion for any reason, including violations of these Terms.

Prohibited Use

You agree not to:

  • Use automated tools (e.g., bots, spiders) to access or disrupt the Site.
  • Attempt unauthorized access to data or user information.
  • Upload any harmful code or software.

Shopping

Shopping Bag: Use the shopping bag to manage your selected items.

Checkout: Your data is securely transmitted to third-party processors (e.g., Apple Pay). Please review their terms and privacy policies.

Backorders: We’ll notify you via the email provided at checkout if an item is on backorder.

Pricing & Errors: Prices may change. We reserve the right to correct any inaccuracies and cancel orders placed at incorrect prices.

No Resale: Products are for personal use only and may not be resold.

Fraud: Transactions are monitored via third-party vendors for fraud detection.

Returns & Cancellations: See our Returns & Cancellation Policy.

Taxes: Tax is calculated based on shipping destination and applicable laws at the time of shipment.

Shipping: Shipping options and duties (for international orders) are shown at checkout.

Data & Security

We use reasonable measures to protect your data. See our Privacy Policy for details. However, we cannot guarantee absolute security.

Third-Party Services

When you leave our Site or use third-party services (e.g., payment processors), our Terms and Privacy Policy no longer apply. We are not liable for third-party actions.

Indemnification

You agree to indemnify House of Balance from any claims or damages resulting from:

  • Your use of the Site
  • Violations of these Terms
  • Infringement of third-party rights
  • Legal non-compliance
  • Misuse of your account

Disclaimers & Limitation of Liability

The Site and its content are provided “as is.” We make no warranties regarding accuracy, availability, or security. We are not liable for:

  • Losses or damages (direct or indirect)
  • Inaccuracies or errors
  • Unauthorized access to your data
  • Viruses or harmful content
  • Third-party misconduct

Our liability is limited to the amount you paid for the product that gave rise to the claim, to the maximum extent permitted by law.

Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Arbitration & Disputes

All disputes (except those involving IP rights) must be resolved through arbitration. No class actions or combined proceedings are allowed. Prior to arbitration, a written notice must be sent including:

  • Contact details
  • Basis of dispute
  • Desired remedy

Notices to us must be emailed to info@houseofbalance.store and mailed to our legal department (insert postal address). We will contact you using the details you provided.

Notices

We may send notices via email, postal mail, or postings on the Site. You can opt out of marketing communications as per our Privacy Policy.

Entire Agreement

These Terms, the Privacy Policy, and any purchase agreement constitute the entire agreement. If any part is found invalid, the remaining terms will still apply. Failure to enforce any part does not constitute a waiver.

Contact

For questions or concerns, contact us at:
📧 info@houseofbalance.store or 067 685 2147

ACCESSIBILITY STATEMENT
We are here for you.

House of Balance is committed to making our website accessible to all users. Our Site is designed to support screen readers, magnifiers, voice recognition software, and video captions.

If you experience difficulty accessing any part of our Site, we are happy to assist during normal business hours. Please email info@houseofbalance.store, and we will guide you through your visit in the most suitable way, in accordance with applicable laws.